We allocate dedicated Account Management Teams to our Client accounts. These teams oversee all activity on the programme and meet regularly with key contacts within our clients organisation, to review performance, discuss management information issued, identify trends and propose areas of improvement.
In addition to the periodic review, we also discuss the relevance of other information sharing and joint activities including:
- Joint development forums
- Quality review and strategy meetings
- Provision of agreed Management Information
- Remote internet access to the claims system (password controlled)
- Workshop road shows undertaken within divisions of your organisation where appropriate to improve the understanding of Third Party Claims Handling Services